We've all heard the news about Coronavirus. It's everywhere. Shutting a country - canceling events, stopping professional sporting games, etc. People rushing to buy sanitizer and toilet paper getting sold out.
To be clear - I am not a doctor...nor a disease expert. Nor do I want to put fear out there.
Though we do not know where this is going to go, what's going to happen or how is going to impact us over the coming months. Are you preparing your dealership in case this will affect your business? Is better to be over-prepared and not need to be than have to re-act in a desperate mode down the road.
Are you deploying other ways in selling and servicing vehicles? Few suggestions.
SALES RECOMMENDATIONS
Salesperson providing personalized hassle-free buying experience by sending customers his/her own personal website for customers to shop, apply for financing.
My Website⬇️⬇️⬇️⬇️⬇️
http://www.moydealerprofits.com/
My Digital Business Card👇👇👇👇👇
https://get-digital-card.salesrater.com/287
Send customers information like this on what they are interested in ⬇️⬇️⬇️⬇️
http://www.moydealerprofits.com/inventory/2018-Lexus-RX-MS-OLIVE%20BRANCH-2T2ZZMCA0JC101907
Send video walk-arounds using Build-A-Brand
Facetime
Bring vehicle to customers for test drive
Have customers text/email driver's license, insurance card, copy of registration, etc.
Do paperwork at customer's home
F & I Managers do menu presentation remotely
SERVICE RECOMMENDATIONS
Pick up and delivery customer's vehicles for service
Have the ability to receive payment online
Bring loaner vehicles to customers (if needed)
What are you currently doing or plan of doing in the midst of Coronavirus.
Let's all share your ideas/recommendations with each other to provide your employees with the safest working environment so they can best serve customers.
Wishing everyone a successful month in the midst of this uncertainty.
